Returns, Refunds, Store Credit & Exchanges

We encourage you to read and ensure you understand our Returns Policy before making your purchase.

Is your product faulty?

Lingerie, Costumes & Footwear
If your item is faulty, please contact our friendly customer service team within 90 days of purchase.

We are not able to cover damage to garments that are the result of improper laundering. Please follow all care instructions carefully.

Sex Toys, Bondage, Novelties & Essentials
We offer a 90-day warranty period on all adult products, but your product may also come with a manufacturer's extended warranty. Please refer to the product listing on our site or the warranty information provided with your product.

If you believe your product is faulty, please contact our friendly customer service team. By contacting us first it will allow us to troubleshoot with you and provide clear, concise warranty claim instructions tailored to your circumstances.

Before contacting us, you may like to try some of the basic troubleshooting tips below:

If your product is rechargeable:
* Ensure the product is fully charged.
* Ensure the light (if any) is illuminating to show the product is connected to the charger.
* Hold the power button for 3-5 seconds to turn on.
* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.

If your product is battery operated:
* Ensure you are using the correct batteries.
* Ensure the batteries have been inserted correctly.
* Try new batteries.
* Hold the power button for 3-5 seconds to turn on.
* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.

Changed your mind? Not happy with the results? Is the product unsuitable or not as expected?

Due to the intimate nature of our products we are unable to accept returns on our adult products. We value the health and wellbeing of our customers and guarantee that such products purchased are new and shipped directly from the factory to our warehouse to you. Exclusions include:
* All sex toys
* Bondage
* Novelties
* Essentials (e.g. lubes, oils and sexual aids).

True to our high level of customer service, we will always endeavour to keep our customers happy and satisfied. If you would like any product advice, please contact our friendly customer service team.

Wrong size garment? Not the right style for you? Unwanted gift?

We offer a 90-day return policy for change of mind or unsuitability of lingerie, costumes and footwear from the date of purchase.

All return requests must have a Return Authorisation Number which can be requested via the Request a Return function within your My Account.

If your My Account hasn’t been activated yet please follow the activation prompts within your order confirmation email.  

To be accepted, all returns must:

* be returned in the original undamaged packaging/box (where applicable).
* have intact tags, still attached to the garment.
* not have been used/worn (except to try on for size).
* not be damaged or soiled.
* not be altered in any way.

Lingerie return exclusions: Latex wear, hosiery and bodystockings.

Any returns made without a valid Return Authorisation Number will be returned to sender.

Standard postage fees apply to all returns. Return shipping labels are non-refundable for customers in Australia purchasing a return shipping label from our Returns Portal.

Refunds

We will process refunds via the same payment method you used to place the order. It may take your financial institution 3-5 business days to refund the money to your account once we have processed the refund request.  

Store Credit

1. Store credit issued will be to the value of the final price you paid for the item(s). 
2. Store credit will be issued to the account with the email address used to place your order.
3. Store credit cannot be transferred to other accounts.
4. Store credit is valid for 12 months from the date of issue. Balances that remain after the 12 months will be void.
5. Store credit does not accrue interest and cannot be redeemed or refunded for cash after issue.
6. If store credit is used for payment on your order, you will only be able to accept store credit for subsequent cancellation(s) or return(s) - you will not be able to return the orders paid with store credit for cash.  

Exchanges

1. Exchanges for another size are subject to availability.
2. Exchanges are processed by applying store credit to your account and applying this against your new product.
3. If store credit is used for payment on your order, you will only be able to accept store credit for subsequent cancellation(s) or return(s) - you will not be able to return the orders paid with store credit for cash.